PUK Lock Issue – Service Access Required Immediately- 089239

[RichaN9401]

Dear 48 Support Team,

I hope you are well.

I am writing to request urgent assistance regarding my mobile number +353 892390411, which is currently unusable due to a PUK lock on my device. As a result, there are no network bars showing on my phone.

To troubleshoot, we tested both the existing SIM and a new replacement SIM in different mobile devices. The service itself appears active; however, when inserting the new SIM, the device did not prompt for the usual 4-digit PIN and instead immediately requested the PUK code, leaving me unable to access the network.

As this number is essential for receiving important calls and communications, I would be very grateful if you could:

• Confirm the correct PUK code linked to my SIM, or

• Advise the fastest way to unlock and restore full service access.

I would sincerely appreciate your urgent support in resolving this issue at the earliest possible time.

Thank you in advance for your help and prompt attention.

Kind regards,
Richa Narain
+353 892390411

Full Name- Richa Narain
• Email Address: narainrich@gmail.com
• 48 Mobile Number- +353 892390411
• 48 PUK Code: 56546498.

[dalyer]

You really shouldn't post all that personal information in a public forum like this where anybody can see and use it! 

If I was you I'd edit the post to remove it.

If you need your PUK then see here: 

• https://community.48.ie/t5/The-Knowledge-Base/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

If it prompted for the PUK then what happened when you entered it?

If you still have problems then you'll probably need to contact 48 support for assistance.

They don't tend to monitor or respond to posts here on the Community Forum.

If you need to contact 48 support then see the links in my signature below.