02-04-2014 07:59 AM
02-04-2014 09:54 AM
When you manually scan and connect do you see 48 or O2?
Can't understand/explain why things are not working myself.
All I can suggest is getting onto 48 support again for assistance.
02-04-2014 09:59 AM
Hi Dalyer,
Yeah, the manual scan brings up 48, Three, Meteor & Vodafone. Can't connect to 48 when selecting. I've a request pending with the help guys at the moment, was just hoping maybe someone on the community might have an answer. Sad face.
02-04-2014 10:03 AM
One possible explanation for that message ("your SIM card does not allow a connection to this network") is that the phone's IMEI is blacklisted usually because it was stolen. But you say that it's new and presumably legitimate so presumably and hopefully that's not the case here!
02-04-2014 10:47 AM
02-04-2014 11:02 AM
Was it Amazon themselves or an Amazon Marketplace reseller?
You could try the IMEI here but I don't know how authoritative it is:
http://www.imei.info/news/2013-02/52290-black-list-checker/
And maybe there is some other explanation for your problems so I don't mean to be scaremongering that it may be stolen!
02-04-2014 01:58 PM
Will get on to Amazon about it.
Hey, matter of interest... If I check the label underneath the battery, it shows an IMEI number (with two forward slashes), but that number doesn't match the IMEI numer on the phone details section (which has no slashes).
Also, in the same phone details section, it shows the phone as connecting to o2 for the mobile network (I know 48 is carried by o2), but I still can't send messages, make calls, etc.
This doesn't sound promising... Thanks for the help though.
02-04-2014 03:15 PM
IMEI should be 15 digits (strictly 14 digit IMEI + 1 digit checksum).
Sometimes it may be written with dashes between components - e.g. see here:
However the IMEI under the battery and the IMEI displayed on the phone (*#06#) should match otherwise (i.e. if any non numeric delimiters such as dashes/slashes/etc. are removed). If not then it sounds a bit odd...
With regard to the network issue some handsets don't display 48 as a discrete network for some reason in which case you need to connect to O2. Remember that you also need data roaming enabled in order to connect to an MVNO (e.g. 48 operating on the O2 network):
http://en.wikipedia.org/wiki/MVNO
Hope this helps.