Problems with roaming data & changing APN settings

[MariaS5617]

Hi, I am having difficulty, using data mobile, roaming in Spain. I cannot access the internet or whatsapp unless I use wifi. It means I cannot use google maps to get around.

I tried to set up a new APN for 48 Internet and MMS on my phone, however although I chose the option to save it, it disappeared. Samsung galaxy A53. Surely 48 should have set the APN up on the sim automatically . Any advice on what to try next would be appreciated. 
Many thanks.

[dalyer]

If your SIM predates January 2023 then you may need a replacement:

• https://48.ie/help/sim-replacement

For mobile data to work you need to ensure that your APN settings are configured correctly.

Text "APN" to 50048 and follow the instructions:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/td-p/60689

For roaming problems check these two threads:

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If the APN settings disappear when trying to save them then that sounds like a phone issue and you'll probably need to contact Samsung support or whoever sold you the phone.

• https://www.samsung.com/levant/support/mobile-devices/smart-phone-how-to-setup-the-apn-and-how-to-re...

If you still have problems then you'll probably have to contact 48 support for further assistance.

See the links in my signature below.