48 Community

Anon · ‎07-03-2014

Hi.

I'm in Paris this weekend and bought the call add on this morning. However since I got here my phone has been out of service, while my friend's (also on 48 and also bought roaming) is working fine on the local network.

I tried having a look at my phone settings and googling but no luck. I have a Nexus 4.

Thanks for reading!

dalyer · ‎08-03-2014

Do you have a valid/current membership in place?
You need one to use any services including add ons.
Have you tried manually scanning for and connecting to a network there?
If necessary contract support for help.

http://community.48months.ie/t5/Need-Help/How-to-get-help/td-p/4038/jump-to/first-unread-message

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎08-03-2014

Do you have a valid/current membership in place?
You need one to use any services including add ons.
Have you tried manually scanning for and connecting to a network there?
If necessary contract support for help.

http://community.48months.ie/t5/Need-Help/How-to-get-help/td-p/4038/jump-to/first-unread-message

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎08-03-2014

In case it's relevant my girlfriend arrived in France today and had no service until she powered off and on again. Might be worth trying if you have no signal when roaming abroad.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Roaming - no service