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Problem

shannon_345
Newcomer
I recently topped up by 20 euro and got the don deal which consists of 'free texts to any network, free calls to any network a, 5gb of Internet and 60 landline minutes' but my messages are not delivering. What could be the solution to this problem??
1 REPLY 1

dalyer
The Legend
The Legend

Is this your first membership or were you able to send texts before?

What does your online account say about your current membership status, expiry date and text allowance balance?

Also what does it say about your next membership status and start date if applicable?

Could it be that you have another membership in place which has not yet expired and you have used up your text allowance?

In that case you need to buy a text add-on to tide you over until the current membership runs its full monthly course, expires and the newly purchased membership kicks in.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.