Mobile data hasn't worked for months!

[StuartOH7185]

My mobile data is not working, when I'm outside the range of my home's wifi broadband. I never use my data allowance on my phone but I bought tickets to a gig and will need access to my mobile network data to open up Ticketmaster and scan the tickets, they won't let me print them out. How do I get my data back or is there a way to contact 48.ie to resolve this problem. Thanks. 

[dalyer]

When was it working ok for you last? 

What changed in the meantime? 

Phone software update, settings changes, phone factory reset/restore, returned from roaming abroad, etc.?

Are calls and texts working ok? 

Do you have a connection to the 48 network - i.e. signal bars?

Do you have an active membership plan with a non-zero data balance? 

Are your APN settings configured correctly?

Text "APN" to 50048 and follow the instructions here to ensure that they are: 

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689

If you need to contact 48 support about this then see the links in my signature below.

Regarding Ticketmaster and accessing tickets while in offline mode (no connection to the internet):

• https://www.ticketmaster.ie/app

I'm worried about my phone service when trying to access my ticket, what do I do?

Your ticket has you covered. Once you view it in the Ticketmaster App, your ticket is automatically saved so it's always ready to be scanned, even in offline mode. You can also save your ticket to your phone's mobile wallet before arriving at the event.

[StuartOH7185]

Thanks for the reply.

My mobile data hasn't worked since I got back from a holiday abroad a few months ago.

Yes, calls and texts are working fine. 

Yes, I have a 48 signal bar, just no data coming through.

I have an active membership with a non zero balance. 

My access point name is "Tesco Mobile Internet" There is no 48 option, just Tesco. Could this be the problem?

[dalyer]

Some phones misidentify the 48 network as Tesco because they both used the Eir network and a Liffey Telecom APN.

That's just a cosmetic issue and doesn't affect functionality. 

Delete the APN and configure it from scratch by texting "APN" to 50048 and following the instructions that I previously linked to. 

Make sure that data roaming is enabled too.

If that doesn't help then you'll have to contact 48 support for further assistance.

See the links in my signature below.

[StuartOH7185]

Ok, I'll do that. Thanks for your help, much appreciated.