Paid membership but cant use my phone

[purewexfordbeef]

It says that i have paid my membership but is giving me no texts, calls, NOTHING. It even says that i have 0 mins but that i have paid until november 😕

[dalyer]

In your online account what is your expiry date?

Does it list a current and a next membership or just a current membership?

[purewexfordbeef]

It says that it runs up the 16/11/13... But i cant text or make calls.

[dalyer]

So your current membership runs until midnight tomorrow (16th October) and then your new membership kicks in and lasts until 16th November (midnight)?

Perhaps you have simply used up your calls/text allowances on this month's membership which runs until tomorrow at midnight?

If so you could buy add-ons to tide you over until then:

http://www.48months.ie/boiler-plate/add-on-rules

On the other hand any chance you breached the fair usage limits and got barred for the remainder of the current monthly membership?

Fair Use Policy/ Acceptable Use Policy

If so then you'll have to wait it out until Thursday and then ask 48 support to lift the ban.

How to get help

Hope this helps.

[purewexfordbeef]

No it said that my memebership ran out yesterday at 23:59 and i was texting and calling up until 23;58 and then everything just stopped working si i assumed it took a while for my new plan to kick in but i still cant use my phone. And i didnt break the fair usge policy so i dunno whats up??

[dalyer]

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@purewexfordbeef wrote:

No it said that my memebership ran out yesterday at 23:59 and i was texting and calling up until 23;58 and then everything just stopped working si i assumed it took a while for my new plan to kick in but i still cant use my phone. And i didnt break the fair usge policy so i dunno whats up??

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If your previous membership ran out on 14th October at midnight and your newly purchased one runs until 16th November at midnight then I wonder if, somehow, you never received the extra 2 days membership for the recent outage to extend your membership to 16th October? That's the only hypothesis that I can come up with. Do you remember what your "normal" membership month date was? You should contact support to see what the story is but it is indeed a pain being offline in the meantime... 😐

[purewexfordbeef]

Oh ya thats a possibility actually... Kinda silly though. So as of thursday if i dont have anything then ill have serious problems 😕 I dont remember what date other than the 14th of october. Its a pai especially because im in a new county for college and cant contact anyone. I really wish they had a phone number to contact them because over the internet is annoying if im honest.

[1amcn]

Follow up on your issue purewexfordbeef, Any luck?
Have you logged a ticket with the 48 Care crew?

[purewexfordbeef]

Nope still not working.. 😕 I asked an agent so ill wait to see how that turns out i suppose. But like a day without my phone is a pain.. Itll turn into two days now and i need my phone asap.....

[1amcn]

You should be able to get a replacement sim... i.e like the one in your 48 sim pack, if you get my meaning!
That was a question you asked before.

Im surprised all your data/calls is unavailable to you... pity, at the least if you had internet you could get by on viber app meantime !!!