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Nothing is working!

lalufoley
Newcomer

‎10-04-2015 09:24 AM

My texts, calls and 3G are not working. They stopped working last week so I thought maybe I had been suspended without warning but I topped up my membership last night and it's still not working. Please fix this as I do not have wifi and have no way of contacting anyone at all. Please help quick
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dalyer
The Legend
The Legend

‎10-04-2015 10:21 AM

What does your online account say about your membership status, expiry date and allowance balances?

Do you get a signal/connection to the 48 network?

If not can you manually scan for networks and connect to 48?

I wonder if, after the outage the other day, you need to reactivate the iPhone on the network which would need at least 25c cash credit (to cover the cost of a UK SMS that gets sent automatically) and might also need a reboot and/or a sync with iTunes.

Alternatively contact 48 support and ask them for advice:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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