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Hi my data not working please help

MarthaF9399
Newcomer
 
3 REPLIES 3

dalyer
The Legend
The Legend

You'll need to post a bit more information than that if you want assistance from the Community Forum.

Do you have an active membership plan with a non-zero data allowance balance?

Are calls and texts working ok? 

Was mobile data ever working for you?

If so then what changed in the meantime? 

If not then did you ever configure your APN settings?

Text "APN" to 50048 and follow the instructions here to do that:

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

SoumiaJ2778
Newcomer
Not working

What's not working? 

If you want assistance from the Community Forum then you need to explain your issue clearly. 

What are you trying to do, what steps are you taking to do it, what happens/goes wrong, any error messages, etc.?

If you're referring to your mobile data not working then the questions and suggestions today I posted above apply  and you need to read that post. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.