48 Community

hnnhmdy · ‎19-10-2015

When I try to call someone (Irish mobile number), a voice says I don't have any minutes left - but when I came on here to check my account, it says I have 291 minutes left... Any ideas?

dalyer · ‎19-10-2015

Is it definitely a mobile number and not a landline or other "special" number?
What is the prefix?

Do you know what network they're on?

If necessary contact 48 support for more assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

hnnhmdy · ‎19-10-2015

Yes, it was a mobile number and they are on 48 too. But I just tried again today and it seemed to work, so seems to have solved itself for now! Weird!

Thanks

dalyer · ‎19-10-2015

Odd alright.

Some sort of system glitch I guess...?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

No minutes left/plenty left