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Internet won't work

deezer
Newcomer

‎19-09-2015 10:04 AM

Everytime I try to use my internet it comes up mobile cellular data network could not be activated. I have over 3gb left so I don't understand why this is happening but it's been going on for a day now?
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3 REPLIES 3

dalyer
The Legend
The Legend

‎19-09-2015 10:17 AM

Is that the exact error message?
Can you post a screenshot?
What makes/model of phone?
Are you sure that your internet/APN settings are correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Did internet ever work OK for you?
Are calls/texts working OK?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎20-09-2015 11:03 AM

Did that help at all?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎21-09-2015 01:30 PM

What about the questions that I asked above?

E.g. what phone make/model, did anything change recently (software update etc.), what is the exact behaviour and error message etc.?

 

You might need to contact 48 support:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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