Internet stopped working Moto G

[rmm]

I noticed that my internet stopped working on Saturday and hasn't worked without WIFI properly since (although seemed to for a bit on Saturday afternoon).  Two of my siblings who both have Moto G phones had the same issue - although I don't think it necessarily has anything to do with the phone.  I have tried contacting 48 but it won't allow me to contact them. Any suggestions? Thanks a million

[dalyer]

Any chance the phones got a software update that caused problems?

Try deleting any APN(s) that you have configured and reconfigure your settings from scratch and see if that helps.

• http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

If not then you'll need to contact 48 support.

See the link in my signature below.

What do you mean that "it won't let me contact them"?

How exactly were you trying to contact support and what happened?

Hope this helps.

[dalyer]

Did that help at all @rmm?

[MartinaLeaderA3919]

I am not too familiar with this, how do I delete APN as suggested

[dalyer]

Check the documentation for your phone.

It should be available online and explain this.