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I have cash credit but cant call uk

star77
Newcomer

‎11-02-2016 04:06 PM

Can someone please help, this issue is playing havoc with my work today.

I have cash credit but cant phone a uk number.. says i dont have any credit/or have no minutes??

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2 REPLIES 2

dalyer
The Legend
The Legend

‎11-02-2016 06:04 PM - edited ‎11-02-2016 06:05 PM

Do you have an active membership?

You need that too even though the membership and its allowances do not cover such calls and you still also need cash credit.

 

If you do have an active membership, you have cash credit on your account and you are using the correct prefixes for the UK number (e.g. +44 ...) then it should work.

If it doesn't then then you'll probably need to contact 48 support for assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎12-02-2016 08:57 AM

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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