cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Credit

Anon
Not applicable
Hi I diactivated my sim with credit on it when it was lost , then I got a new sim deactivated it but my credit was gone
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

You need to get a replacement SIM:

 

http://48months.ie/help/losthandset

 

or get a new SIM:

 

http://48months.ie/free-sim

 

and then don't register it but log a support request to ask 48 support to transfer your existing account/membership/credit over to the new SIM:

 

http://help.48months.ie/requests/new

 

You might have to log a support request anyway now to ask 48 to help you out.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

15 REPLIES 15

Are you both sure that you didn't actually buy membership each time? In that case you will not see any credit on your account but your online account will display the current and "stacked" memberships which were purchased.

 

http://community.48months.ie/t5/Most-Popular-Questions-Knowledge/Everything-you-need-to-know-about-m...

http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-buy-my-membership/m-p/6#U6

 

Also - if for any reason you cannot log a support request via the website then you can email this address to create a help ticket:

 

support@48months.zendesk.com

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable

can you please refund my 20 euros back in the bank account ?

 

 

 

tahir 

You'll have to log a support request to take this up with 48 support:

 

http://help.48months.ie/requests/new

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

pinky123
Newcomer
hi
i didnt see my credit i top as my minutes gone now there is no credit

Your query/problem is not clear from your post.

What exactly did you do/buy?

What went wrong?

What happened that you did not expect to happen?

What errors do you get and when?

 

What does your online account say about your current membership status, expiry date and allowance balances?

 

http://www.48months.ie/my-48

 

Under Membership Planner on the right hand side is there any "next" membership and start date listed?

What does your My History page say about recent topups/payments/purchases?

 

https://www.48months.ie/my-48/my-history

 

If necessary contact 48 support here for more assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.