Bought data add-ons but can't access internet

[GrevetM9829]

Dear Sir/Madam,

I have a concern, I have topped up my data almost four times but I  can't access the internet.

[dalyer]

What do you mean by "almost four times"?

Do you mean that you bought three data add-ons?

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Add-ons/ta-p/53111

What does your My48 account Dashboard say about your memberhship plan status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

• https://48.ie/my48/transactions

Do incoming/outgoing calls and texts work OK?

Are you in Ireland or roaming abroad?

Did mobile data work before now?

If not then did you ever configure your APN settings?

To do this text "APN" to 50048 and follow the instructions here:

• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/td-p/60689

If you need to contact 48 support about this then see the links in my signature below.

[GrevetM9829]

Dear Sir,

I have bought airtime but can't access anything on my phone. It shows as if there is no airtime and yet I have top-up

Looking forward to hearing from you

Kind regards

Grevet

[dalyer]

What exactly do you mean by "airtime"?

What exactly did you buy?

What does your Transactions page say about recent payments/purchases?

• https://48.ie/my48/transactions

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

Are you new to 48 or have you successfully been using services previously? 

Is your phone unlocked for use on any network? 

Do you have a connection to the 48 network?

If not then if you do a manual search for networks can you see and connect to 48?

If you need to contact 48 support about this then see the links in my signature below.