RESOLVED (21/10/2024 PROBLEMS with auto-renewals/purchases)

[dima24]

My plan wasn't renewed today

Edited by @dalyer... (@dima24 - I hope you don't mind but I thought that it might help others to highlight this information at the top of the thread).

Thanks to @AaronS6679 for posting this:

• https://community.48.ie/t5/Memberships/21-10-2024-confirmed-problems-with-auto-renewals-purchases/m-...

48 have confirmed the issue here:

• https://48.ie/

Membership Issue

We’re aware that some customers auto-renewal failed to process last night due to a technical issue. Our team is working to resolve this and will reattempt the auto-renewal within the next two hours. Please refrain from manually purchasing a plan during this time. You’ll receive an SMS notification once your auto-renewal is successfully processed and your plan is active. We appreciate your patience and apologies for any inconvenience.

[LorraineK1325]

Got email my plan expired
My payment failed
I'm on auto pay do why this happen
I've tried to renew it'd not letting me proceed ....

[dalyer]

Are your registered card details still valid?

Was the card updated/reissued perhaps?

Maybe it was a sporadic failure and you just need to buy a membership plan manually for this month before auto-renewal takes over again next time around?

What happens when you try to manually buy a membership plan?

Any error messages?

If you need to contact 48 support about this then see the links in my signature below.

[GianlucaL7988]

mate its very clear theres issues going on. Would be helpful if they actually addressed the problems instead of just letting it build up like this

[dalyer]

Mate, I'm just trying to help.

If what I posted doesn't then contact 48 support for further assistance as I suggested.

[HelenM0430]

48 emailed to say my plan has expired, despite being on auto renew. I logged in and renewed, paid up and re-set auto-renew.  Next day, 48 emailed to say my card has failed - my card is fine with all other payments.  Is this some kind of scam/takeover of customer accounts?

[HelenM0430]

PLUS - the contact us option on app/website link to bot isn't connecting??

[dalyer]

You'll have to contact 48 support about this.

See the links in my signature below for the different ways to contact them.

[dalyer]

You'll probably have to contact 48 support about the auto-renewal failure.

But can't you buy a membership manually for now via your My48 account?

• https://48.ie/my48/memberships

If not then what happens/goes wrong? 

Any error messages? 

To contact 48 support see the links in my signature below.

[dalyer]

Merged with the main thread. 

Please read other replies in this thread.