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Membership transaction failed

emmanuela3042
Newcomer

‎19-10-2023 08:45 AM

I usually renew my memberships manually buy this time around when i renewed mine before the previous one expired the transaction failed but money was removed from my account. Any way I can solve this?
2 people had this problem.
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dalyer
The Legend
The Legend

‎19-10-2023 09:25 AM - edited ‎19-10-2023 09:38 AM

What does your Buy Plan page say about any upcoming membership plans?

What does your Transactions page say about recent purchases?

I've had one case of a membership purchase being listed as failed (multiple times for some reason) on the Transactions page but the money having been taken and the membership correctly being listed as "upcoming" on the Buy Plan page in case that's the case here too?

This for example:

2023-10-19 09 26 33.png

Otherwise you'll have to contact 48 support about this - see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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