29-06-2019 08:34 PM
Hi,
I'm having problems activating my replacement SIM.
I'm already with 48, but I had to order a different size SIM card.
I typed in my activation code but the message I keep getting on my phone is "SIM not provisioned".
My phone is unlocked so I know that's not the problem.
Do I maybe need to deactivate my old SIM before I can use the new one?
I would really appreciate some help on this.
29-06-2019 08:53 PM
29-06-2019 09:21 PM
Yes, it's definitely a replacement SIM.
My phone is a Samsung Galaxy A5 (2017).
29-06-2019 09:55 PM
29-06-2019 10:05 PM
Yes, the old SIM still works perfectly.
I've placed an order for a new replacement SIM now.
Maybe I waited too long before activating the other one (2 months).
Thank you, I'll try contacting the support team but they don't seem to be available right now.
29-06-2019 11:01 PM
30-06-2019 06:07 PM
30-06-2019 07:31 PM
Yes, they solved it for me. Thank you for your help as well.
30-06-2019 08:34 PM