My phone won't top up

[dublinchris]

I've tried so many times to top up and it won't sent the request to my bank. Can someone please help me. I've been with you for years.

[dalyer]

What do you mean by "top up"?

I presume you mean that you're trying to buy a membership plan?

What do you mean "it won't sent the request to my bank"?

What happens when you try to buy a membership plan?

Any error messages? 

When were you last able to successfully buy a membership plan?

Is your payment card still valid, not frozen via your online banking, and the account contains sufficient funds if it's a debit card? 

If you need to contact 48 support about this then see the links in my signature below.