48 Community

samanthafinnsf48 · ‎26-01-2016

My friend ordered me a "mates rates" sim and it has been activated but I didn't get the €10 free credit??

dalyer · ‎26-01-2016

Did you buy a membership yet?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

roseb28 · ‎06-11-2017

Ordered mates rates sim and they topped up but we never got our 5 euro credit

dalyer · ‎06-11-2017

What does your My Mates Rates page say?

Did they definitely activate them.

When you say "they topped up" do you mean that they topped up their cash credit balance or that they bought membership?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎06-11-2017

Any update @roseb28?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.