48 Community

samanthafinnsf48 · ‎26-01-2016

My friend ordered me a "mates rates" sim and it has been activated but I didn't get the €10 free credit??

dalyer · ‎26-01-2016

Did you buy a membership yet?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎26-01-2016

Did you buy a membership yet?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎26-01-2016

Meant to include this in my post:

http://community.48months.ie/t5/Most-Popular-Questions/Mates-Rates/m-p/38

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

samanthafinnsf48 · ‎26-01-2016

Thanks so much !!!!

dalyer · ‎26-01-2016

Did that explain it?

Was the problem that membership had not been purchased?

Once it was did the credit appear?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

samanthafinnsf48 · ‎27-01-2016

Yes that sorted it!!!😊

dalyer · ‎27-01-2016

OK - glad you got sorted.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

coylo · ‎29-10-2016

I got my mate a SIM and he topped up 10euro and got his membership but we didn't get are extra 10euro can you help

dalyer · ‎29-10-2016

Was it definitely a Mates Rates SIM ordered through

If it was an you followed the Mates Rates process then you need to contact 48 support:

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

coylo · ‎29-10-2016

Definitely was