07-03-2024 08:26 PM
07-03-2024 08:33 PM - edited 07-03-2024 08:34 PM
Did you successfully activate your SIM?
Is your phone unlocked for use on any network?
Do you have a connection to the 48 network and signal bars?
What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?
What does your Transactions page say about recent payments?
Does your Buy Plan page list any upcoming memberships?
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
07-03-2024 08:45 PM
07-03-2024 09:13 PM
Maybe try calling the number on this page tomorrow to try to get this sorted out?
If you can call Three customer care (who won't be able to help with 48 issues) can you call other numbers?
What about texts and data?
07-03-2024 09:23 PM
07-03-2024 09:31 PM - edited 07-03-2024 09:36 PM
> It is very evident that there is some technical glitch and no one at 48 tech team is bothered or cared about the same. I can see may people posting in community with the same issue.
Difficult to say if that's actually the case because most people are not very clear about the details of their issue in their posts. Hence my replies with questions trying to clarify matters. E.g. lots of people complain when they use up membership plan allowances, can't make calls or use data for example, buy a new plan, and then still can't make calls or use data. Because a new plan doesn't kick in until the current one has expired. And if they use up plan allowances before the plan month is up then they need to buy add-ons or use Flexi Data to get more allowances to use the relevant services for the remainder of the plan month.
07-03-2024 09:44 PM - edited 07-03-2024 09:45 PM
Agree.
At least for me I can confirm it's definitely a technical issue. You can never get a message like below with two buttons like logout and refresh after showing a pop saying your payment is done and in 10 mins or so your plan will be activated and we have set auto renewal etc.
Error occurred
Access to the specified resource has been forbidden
LOG OUT. REFRESH
The above one I got when I tried making the payment for second time from the app.
I guess I will have to wait till their office to open so that somone can check and get back, it is very unfortunate that I had to go through this.
08-03-2024 08:34 AM
> since the customer support number is free phone I am able to make call to it.
Even though it's a freephone number I'm pretty sure that you can only call it if you have an active membership so the fact that you can call it suggests that your membership may be working in spite of the errors and it seemingly not being listed on your online account. If you didn't have an active membership you wouldn't be able to call any numbers.
08-03-2024 08:54 AM
08-03-2024 09:21 AM - edited 08-03-2024 09:22 AM
> Since I have made two payments, Now I guess I will need to get in touch with the customer care for a refund.
Your first €12.99 membership purchase is subject to a once-off activation fee of €12.99.
This All Data* plan is only available to new 48 customers who order their 48 SIM and purchase an All Data* plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.
If you bought two memberships then the second one should appear here on your account as an upcoming membership plan to kick in when your first one expires in a month, so you shouldn't be out of pocket.