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My plan doesn’t get activated after payment

ZhupytsiaV0890
Newcomer
My plan expired today, i paid again but the plan doesn’t get updated
1 REPLY 1

dalyer
The Legend
The Legend

What does your My48 account dashboard say about your current membership plan status and expiry date? 

Are there any stacked upcoming membership plans listed on your Buy Plan page?

What does your Transactions page say about your recent payment?

What exactly did you pay for? 

Membership plan, cash credit, add-on?

What exactly is/isn't working right now? 

Connection to the 48 network - i.e. signal bars? 

Incoming/outgoing calls? 

Incoming/outgoing texts? 

Mobile data? 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).