Charged but serviced not provided

[JamesK3673]

Hello, yesterday I saw that my initial membership was finished, so I decided to get a new one. I paid for it, my credit card was charged, but my balance is still 0 and the new membership doesn't show . I have no data, even though that was 100gb. Is there anything you could do?

[dalyer]

What balance is 0?

What exactly does your My48 page say about your membership status etc.?

https://48.ie/my48

What does your transactions page say?

https://48.ie/my48/transactions

If your previous membership has definitely ended and is not actually ending TONIGHT at midnight then you may need to contact 48 support about this issue.

Hope this helps.