25-09-2023 10:12 AM
Hi,
Has anybody gotten incoming call history from 48? I was on chat last week and told I needed a PUK to get hte information, so I had to wait for my new sim to arrive. I went on to chat today and this person keeps saying that "we are a prepay service and do not provide incoming call history". I asked if they are legally required to do so for criminal investigations...they said that they will only give it if a garda asks.
Seems quite strange to get different answers. I know others have asked previously about call history and were told to contact support, did anybody have any success?
Chris
25-09-2023 10:51 AM - edited 25-09-2023 10:57 AM
Can't imagine why the PUK is relevant here.
In any case, you don't need a new SIM to get the PUK.
It's already available from your online My48 account.
I seem to recall others getting call lists on request in the past so I agree that the refusal here and the mixed messages are strange.
Edit: I did a quick search of the community forum and see several people asking about getting call records but I can't see that anybody actually confirmed that they got them after contacting 48 support.
Edit 2: for what it's worth your phone should keep some record of your calls.
25-09-2023 12:14 PM
The guy last week said that for security reasons he needed the PUK before giving out the call history. I explained that there was no PUK as I didn't have an active SIM....he then tried to verify my identiy with last top up and date of bith but then said that as I had no active SIM he coudln't get my call history, for security reasons as sim reported stolen.
My phone was stolen so that's why I needed the new sim, so can't get any call history from phone.
I had seen you asked other people if they had any sucess getting the call history but nobody ever got back to you unfortunately.