account deactivated

[BahtiyarY3129]

I realized the my account has been deactivated because there was not enough balance in my bank account when my 48 account tried to renew my monthly memberhip. How can I actıvete my sımcard agaın and top up my account

[dalyer]

Your account should only be deactivated if you don't buy a membership for 6+ months.

If that happens then you need to contact 48 support to get it reactivated.

You should not need to activate a SIM more than once.

See the link in my signature below or email them at support@48months.zendesk.com

Otherwise you should just need to buy a membership for things to work again.

You can enable membership auto-renewal if you don't want to miss buying a new membership each month.

See here:

• https://community.48.ie/t5/The-Knowledgebase/All-About-Plans-and-Payments/ta-p/53105

If that does not help then please post more details of what happens if you buy a new membership and things don't work properly.

Including a clear description of what you try, what happens, any error messages etc.