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Auto-renewal failed due to insufficient funds - what next?

Lorenam4552
Newcomer

‎17-06-2024 08:45 AM - last edited on ‎17-06-2024 08:57 AM by The Legend

I've had a plan for months, and it was on automatic payment, but I didn't have money in my account, so it wasn't paid automatically. I've already put money in and went to the app to pay, but it's saying to buy a plan. Do I have to purchase everything again?

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dalyer
The Legend
The Legend

‎17-06-2024 08:55 AM - edited ‎17-06-2024 08:56 AM

If auto-renewal failed then you'll be to buy a plan manually for this month and then auto-renewal will take over again next time around. 

When auto-renewal fails, for example because of insufficient bank funds, then it doesn't retry when you add money to the bank account.

You can buy the membership plan manually here: 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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