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Auto-renewal failed due to insufficient funds - what now?

AllaP3635
Newcomer

‎06-12-2024 12:47 PM - last edited on ‎06-12-2024 02:02 PM by The Legend

Hello. My internet run out on 4th of december, but company tried to take money from card, but there was no money, i putted money only in the morning. And right now i dont know what to do. It is not showing me if i can pay the particular amount. As i was paying 12,99€.

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dalyer
The Legend
The Legend

‎06-12-2024 02:00 PM - edited ‎06-12-2024 02:01 PM

You'll need to buy your membership manually for this month if auto-renewal failed. 

Auto-renewal doesn't retry when a payment fails due to insufficient funds.

If you buy it manually for this month then auto-renewal will kick in again next month once there are sufficient funds for the payment. 

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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