Network locked sim card inserted

[KatarinaB9442]

Hi I just moved to 48 and it says "network locked sim card inserted" and asks for code. Where can I get the code? Thanks

[dalyer]

If your PIN or PUK doesn't help then perhaps your phone is locked to another network and needs to be unlocked first before it can be used on 48?

https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

You seem to be using a Samsung phone so maybe this is relevant?

https://www.samsung.com/ie/support/mobile-devices/i-inserted-a-new-sim-card-and-now-it-is-asking-me-...

Hope this helps.