11-03-2021 09:49 AM
11-03-2021 05:25 PM - edited 11-03-2021 05:27 PM
If your PIN or PUK doesn't help then perhaps your phone is locked to another network and needs to be unlocked first before it can be used on 48?
https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256
You seem to be using a Samsung phone so maybe this is relevant?
Hope this helps.