Got a new SIM, activated it, but still not working

[SaminaM7604]

Hi, I got a new sim and sim is activated but still not working, please help me out

[dalyer]

Did you follow the instructions to successfully activate the SIM?

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

Is your phone unlocked for use on any network?

• https://48.ie/unlock-your-phone

What make and model of phone is it? 

What happens when the SIM is installed in the phone? 

Any error messages? 

Does it have a connection to the 48 network - i.e. signal bars? 

If not then if you do a manual search for networks can you see and connect to 48?

Is anything working? 

If you need to contact 48 support about this then see the links in my signature below.