PC connects to hotspot but says no internet access

[adheenaj2505]

When I try to connect my PC to the hotspot from my phone, it always shows as connected but without internet. I'm not sure why this is happening. I have already reset the APN settings, but that did not resolve the issue.

[dalyer]

Does mobile data work normally for internet browsing and connected apps etc.?

If it does then how did you configure your hotspot?

Is it an Android or iPhone phone? 

Can you try connecting a different computer or other device to the hotspot to check if the same issue happens there? 

This doesn't really sound like a 48 issue but if you need to contact 48 support anyway then see the links in my signature below.

[adheenaj2505 · Accepted solution]

Yes, my mobile data works normally, but when I try to use the hotspot, no devices can connect to it. I’ve tried multiple devices, but none can access the internet. I'm using an iPhone.

[dalyer]

This is confusing. 

First you said:

> When I try to connect my PC to the hotspot from my phone, it always shows as connected but without internet

But then you said: 

> no devices can connect to it

Which is it? 

What happens when you try to connect?

Any error messages? 

Sounds to me like the hotspot isn't configured correctly. 

Maybe this will help:

• https://support.apple.com/en-ie/111785
• https://support.apple.com/en-ie/119837

You might also need to look at this article, in particular the section titled "A note about personal hotspot setup on iPhones":

• https://community.48.ie/t5/The-Knowledge-Base/My-Internet-is-Not-Working/ta-p/45928

Otherwise you might need to contact Apple or use an iPhone forum to figure out why it's not working.