No mobile data

[davidkychan]

Using a phone from the US (Samsung Galaxy S23FE). When I put my SIM card in (100GB membership), my mobile data does not work however it shows I have signal. Mobile hotspot, phone calls and texts work just not mobile data. I've tried different sim trays, network settings reset and changing APN, still nothing. Any help appreciated 🙏

[dalyer · Accepted solution]

Did you configure your APN settings correctly?

• https://community.48.ie/t5/Phones/Trying-to-update-APN-settings-as-advised-Need-help-please/m-p/6086...
• https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/td-p/60689
• https://community.48.ie/t5/The-Knowledge-Base/Upcoming-Maintenance-Data-APN/ta-p/60366

If those links don't help then you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

[IrynaP7483]

data don't work

[dalyer]

You'll need to post a bit more information than that if you want assistance from the Community Forum.

When was it working ok last? 

Has anything changed since then? 

E.g. phone software update, settings changes, factory reset/restore, new phone handset, returned from roaming abroad, etc.?

Are your APN settings configured correctly?

See the previous posts in this thread. 

Are incoming/outgoing calls/texts working ok? 

If you need to contact 48 support about this then see the links in my signature below.