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No mobile data

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davidkychan
Newcomer

‎06-12-2023 05:41 PM

Using a phone from the US (Samsung Galaxy S23FE). When I put my SIM card in (100GB membership), my mobile data does not work however it shows I have signal. Mobile hotspot, phone calls and texts work just not mobile data. I've tried different sim trays, network settings reset and changing APN, still nothing. Any help appreciated 🙏
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dalyer
The Legend
The Legend

‎06-12-2023 06:06 PM - edited ‎06-12-2023 06:06 PM

Did you configure your APN settings correctly?

If those links don't help then you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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dalyer
The Legend
The Legend

‎06-12-2023 06:06 PM - edited ‎06-12-2023 06:06 PM

Did you configure your APN settings correctly?

If those links don't help then you'll have to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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