Facebook and WhatsApp working, but all others are not
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30-11-2023 07:00 AM
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30-11-2023 09:32 AM - edited 30-11-2023 10:03 AM
What happens when you try to use other apps?
Do other apps work ok when you're on a wi-fi enabled local area network rather than 48 carrier data?
If not then it's definitely a local phone/settings issue and nothing to do with the 48 network.
Maybe your phone permissions are configured to only allow data access to those two apps for some reason?
- iPhone: https://support.apple.com/en-ie/guide/iphone/iph3dd5f213/ios
- Android: https://www.trustedreviews.com/how-to/how-to-prevent-an-app-from-using-data-on-android-4344443
If your data connection is working at all then it should work for all connected apps.
Are your APN settings configured correctly?
Do you have an active membership with a non-zero data allowance balance?
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
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