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Data became about 20x slower since a few weeks ago.

Newcomer
Posts: 4
‎22-08-2022 02:34 PM

Hello!

 

At my home address I used to get upwards of 220mbps with lowest dips to about 100mbps download which was amazing, and often used it for when I wanted to quickly download something. A few weeks ago it slowed down to a mere 10mbps for no apparent reason..? At another location where I got 70mbps, it slowed down to 2-4mbps aswell.

 

Any idea on what is happening?

Thanks in advance.

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Re: Data became about 20x slower since a few weeks ago.

The Legend
Posts: 17,183
‎23-08-2022 09:28 AM

Wow. I'm very surprised at that.

But regardless of that test, the terms and conditions specify the contractually guaranteed speeds in section 29.

And that includes 10Mbps download on 4G/LTE.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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Re: Data became about 20x slower since a few weeks ago.

[ Edited ]
The Legend
Posts: 17,183
‎22-08-2022 04:38 PM

It's extremely unlikely that you were ever getting 220Mbps on 48 using 4G/LTE. See section 29 here

 

https://48.ie/legal/terms-and-conditions#28

 

Such a speed would suggest that you were actually on a WiFi network using cable or fibre broadband.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Data became about 20x slower since a few weeks ago.

Newcomer
Posts: 4
‎23-08-2022 01:34 AM
Nope, my home internet reaches a staggering 36mbps... Here's image proof that I used to get 220mbps+ on 48. https://ibb.co/sHT2vJp
Posted from Generic Android 2.0
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Re: Data became about 20x slower since a few weeks ago.

The Legend
Posts: 17,183
‎23-08-2022 09:28 AM

Wow. I'm very surprised at that.

But regardless of that test, the terms and conditions specify the contractually guaranteed speeds in section 29.

And that includes 10Mbps download on 4G/LTE.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Data became about 20x slower since a few weeks ago.

Newcomer
Posts: 4
‎23-08-2022 09:59 AM
I did a test this morning and somehow the speed is back?.. Even though for the past week the tests reached only 10mbps. This time I got a record high: https://ibb.co/VLQ9qs7
Posted from Generic Android 2.0
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Re: Data became about 20x slower since a few weeks ago.

The Legend
Posts: 17,183
‎23-08-2022 05:04 PM

That seems very odd to me.

I've never got more than about 20Mbps in many tests with my phone and a 4G router.

And usually far less than that.

I'm actually getting less than 1Mbps right now!

Stoneybatter Dublin 7.

 

Have you tried some other speed test apps/websites just to check?


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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