Customer care contact number?

[PK7976]

I have several questions i need addressing by customer care

[dalyer]

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@Seanm1188 wrote:
Can not find my 48 app home screen

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Did you install the My48 app on your phone?

• Android: https://play.google.com/store/apps/details?id=ie.months.my48
• iPhone: https://apps.apple.com/ie/app/my48/id836615725

[peadardearg]

Ordered sim 3 weeks ago still waiting poor servive

[peadardearg]

Cannot get chat line poor service need new sim for phone change

[dalyer]

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@peadardearg wrote:
Cannot get chat line poor service need new sim for phone change

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If the chat doesn't work then try another browser and/or device. The chat never works for me on mobile (Chrome or Firefox on Android) so I have to use a computer instead (Chrome or Firefox on Windows or Linux). You can also email 48 support at [email protected]

[AmyF7659]

Same problem here - no chat option like they say in help pages appearing - need my hotspot asap as internet is down - any phone number anyone?

[dalyer]

There's no phone number for customer support.

All support is online. 

See the links in my signature below.

If the chat option isn't appearing for you then use email.

In case it helps with the hotspot issue...

To use a hotspot on 48...

First make sure that you have an active membership, your APN settings are configured correctly, and mobile data works for web browsing and connected apps.

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

Second, configure your hotspot as normal: 

• Android: https://support.google.com/android/answer/9059108?hl=en
• iPhone: https://support.apple.com/en-ie/111785

If you're using an iPhone you may need to read this too - in particular the section titled "A note about personal hotspot setup on iPhones":

• https://community.48.ie/t5/The-Knowledge-Base/My-Internet-is-Not-Working/ta-p/45928

If you still have problems then you'll need to post back with detailed information about what you've tried, what's not working, any error messages you get, etc. 

If you need to contact 48 support about this then see the links in my signature below.