Is the phone unlocked for use on any network? If it's locked to another network then you need to unlock it before it'll work on 48.
Hope this helps.
________________________________________ I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).
________________________________________ I am not a 48 employee - if you need to contact 48 support you can do so by chat or email ([email protected]).