Telephoning number in Spain

[DonalM8216]

Hi

I bought €10 credit as I need to phone a number in Spain. I keep getting a message saying the number is not recognised. (The number is correct). Is there something else I need to do before making an international call?

Thanks.

[dalyer]

I presume you mean that you put €10 cash credit on your account to pay for international calls? 

• https://48.ie/charges/international-calls
• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268

Do you also have an active membership plan? 

You need both an active membership plan and cash credit on your account to make international calls.

What exactly is the message that you're getting? 

What is the format of the number/prefixes?

Are you sure that it's a regular Spanish landline or mobile number and not, perhaps, one that can only be called from within Spain? 

Are you definitely using the correct prefixes?

• https://www.prokerala.com/how-to/call/spain?from=ireland

If you need to contact 48 support about this then see the links in my signature below.

[DonalM8216]

Thanks for your reply. Yes I have an active account and the number is correct. (It works fine on my wife's phone). The message is something like "The number you have dialled is not recognised".

Regards,

[dalyer]

Is your wife's phone also on 48?

You'll probably need to contact 48 support to get them to look into and hopefully fix this issue. 

See the links in my signature below.