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Sim problem

FrancisB2412
Newcomer

‎23-09-2022 11:43 AM

I have a new sim free Samsung a53 but won't let me use phone, i have tried the sim in another sim free phone and the results are the same, have put in another network sim and it worked is there a problem moving the sim to a new phone
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3 REPLIES 3

dalyer
The Legend
The Legend

‎23-09-2022 05:01 PM

What exactly happens when you try to use it?

Any error messages?

Are you absolutely sure that the two phones are unlocked for use on any network?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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FrancisB2412
Newcomer

‎24-09-2022 09:58 AM

Yes the two phones are unlocked I also tried on a third phone and the same results the phone showed a circle with a line through it
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dalyer
The Legend
The Legend
In response to FrancisB2412

‎24-09-2022 12:00 PM - edited ‎24-09-2022 12:05 PM

So no error messages?

I don't really know what you mean by a circle with a line through it.

Can you post a screenshot?

Maybe you need to order a replacement SIM and try that?

 

https://community.48.ie/t5/The-Knowledgebase/You-need-a-new-SIM/ta-p/8487

 

Edit: do you mean the symbol highlighted here?

 

https://androidforums.com/attachments/notification-png.149938/

 

Have you enabled roaming and data roaming in the phone's settings?

This is needed to access a "virtual" network such as 48.

 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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