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SIM not working in watch phone

Newcomer
Posts: 3
‎01-01-2022 05:56 PM
I purchased a 48 sim for my daughter's new imoo z6 watch phone. When I insert the sim it says "SIM card unset. Insert it into a phone to unlock it" I've inserted my own Three SIM and it works fine. Is the 48 SIM not compatible? Please help. Thanks.
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Re: SIM not working in watch phone

[ Edited ]
The Legend
Posts: 17,183
‎01-01-2022 08:27 PM

Maybe you need to put it into the phone and disable SIM PIN locking?

 

Edit: I just checked the user manual and it states that the supported operators are Vodafone, O2, EE and Three so maybe virtual operators such as 48 are not supported. You might need to contact Imoo customer support and ask them about this.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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Re: SIM not working in watch phone

[ Edited ]
The Legend
Posts: 17,183
‎01-01-2022 08:27 PM

Maybe you need to put it into the phone and disable SIM PIN locking?

 

Edit: I just checked the user manual and it states that the supported operators are Vodafone, O2, EE and Three so maybe virtual operators such as 48 are not supported. You might need to contact Imoo customer support and ask them about this.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: SIM not working in watch phone

Newcomer
Posts: 3
‎01-01-2022 09:10 PM
I'll try that. Thanks so much for your reply. Much appreciated.
Posted from Generic Android 2.0
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Re: SIM not working in watch phone

Newcomer
Posts: 3
‎01-01-2022 09:54 PM
I disabled the SIM PIN lock and it works! Thank you so much.
Posted from Generic Android 2.0
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Re: SIM not working in watch phone

The Legend
Posts: 17,183
‎01-01-2022 10:48 PM

@AudreyH1826 wrote:
I disabled the SIM PIN lock and it works! Thank you so much.

 

Oh, great. Glad that worked as it was a bit of a stab in the dark. Man Very Happy


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: SIM not working in watch phone

Newcomer
Posts: 1
‎15-01-2022 01:35 PM
Hi I found this helpful too but I'm not able to get data working on the same watch phone any ideas?
Posted from Samsung SM-A705FN
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Re: SIM not working in watch phone

The Legend
Posts: 17,183
‎15-01-2022 01:56 PM

You'll probably need to configure your watch internet/APN settings.

These are the 48 settings:

 

https://community.48.ie/t5/The-Knowledgebase/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/53...

 

You'll need to check your watch user guide to find out how to configure these for your watch.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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