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No hotspot option - Samsung Galaxy S22

sarahw5118
Visitor

‎28-07-2024 09:59 PM - last edited on ‎29-07-2024 10:41 AM by The Legend

I got a Samsung galaxy s22 and there is no option whatsoever for hotspot. No reference in any settings, only wifi tethering. Samsung won't help does anyone know what's wrong or is there an app I can download to share my hotspot ?

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11 REPLIES 11

dalyer
The Legend
The Legend

‎29-07-2024 10:39 AM - edited ‎29-07-2024 10:45 AM

You mean in Settings there's only "Tethering" and not "Mobile Hotspot and Tethering"?

That's very odd...

Maybe try a factory reset? 

And/or a software update if there's a newer version of the phone software available? 

Is your 48 SIM and all services working ok?

Calls, texts and data? 

Are you getting 4G/LTE or 5G?

Are you sure that your APN settings are configured correctly?

Text "APN" to t0048 and follow the instructions to make sure that they are: 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sarahw5118
Visitor
In response to dalyer

‎29-07-2024 11:08 AM

Hey

Yeah that's exactly it, my settings only says tethering. Everything else with my sim works fine just this. If I could even download an external app to do this I would be happy as I need it for work.

I'll try that thank you so much

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dalyer
The Legend
The Legend
In response to sarahw5118

‎29-07-2024 12:19 PM

A few other suggestions. 

If you know anybody else on 48 maybe try their SIM in your phone temporarily and see if the option appears in that case. 

Ditto with a SIM from another provider.

Maybe try a replacement SIM in case there's some issue with your existing 48 SIM that's causing this to happen. 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
1 Like

dalyer
The Legend
The Legend
In response to dalyer

‎30-07-2024 05:56 PM - edited ‎30-07-2024 05:56 PM

Maybe try booting the phone into safe mode and see if the hotspot option appears in Settings in that case? 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sarahw5118
Visitor
In response to dalyer

‎31-07-2024 11:34 AM

Thanks

I found an app that allows me to use it so I'm happy to do that if its easier

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dalyer
The Legend
The Legend
In response to sarahw5118

‎31-07-2024 12:02 PM

What is the name of the app in case it helps others?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sarahw5118
Visitor
In response to dalyer

‎03-08-2024 04:14 PM

It's just called "wifi hotspot" on playstore
2 Likes

dalyer
The Legend
The Legend
In response to sarahw5118

‎03-08-2024 05:14 PM

Can't see it on Play Store but doesn't the name suggest that it's for sharing the phone's WiFi connection via a hotspot rather than the phone's mobile data connection? Or can it do both?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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sarahw5118
Visitor
In response to dalyer

‎03-08-2024 06:19 PM

Sorry my mistake! Its called "wifi hotspot-portable wifi" I've tested the hotspot on my laptop and seems to work fine
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