New phone and can't text or phone

[library1]

Hi,  I bought a new sim free phone and put my old sim card in it but it won't allow me to phone or text.  The message says, No Sim or Sim Error.  Can anyone help me please.  Thanks

[dalyer]

What make and model?

[library1]

Hi, Its Alcatel pixi4

[dalyer]

What is the exact error?

Is it literally "No SIM or SIM error"?

Is the phone brand new or second hand?

Are you absolutely sure that the phone is unlocked for use on any network?

Have you tried taking the SIM out, gently cleaning the contacts and inserting it again?

Would you have another SIM to try in it?

Can you do a factory reset of the phone with the SIM inserted?

Hope this helps.

[library1]

Hi, It's brand new. I get my contacts etc on it but it just wont' let me phone or text. Do you think this phone takes the micro sim? Thanks

[dalyer]

Yes - it takes a micro SIM:

http://www.gsmarena.com/alcatel_pixi_4_(5)-8157.php

Where did you buy it?

How do you know that it's unlocked?

Can you address the other questions that I asked above?

Hope this helps.

[library1]

I bought it in Argos and it said Sim Free. The exact message says No Sim or Sim Error. I will try another sim later on. Can you tell me how to do a factory reset? Thanks

[dalyer]

If your existing SIM was working in your old phone but won't work in the new phone then it points to the new phone as being the problem.

It's possible that trying a replacement SIM may help but it sounds unlikely given the info posted so far:

Change my SIM

This should explain how to do a factory reset of your phone:

http://www.hardreset.info/devices/alcatel/alcatel-pixi-4-5-5045d/

Which model is it?

The 3G one or 4G one?

http://www.argos.ie/static/Product/partNumber/5716021/c_1/1%7Ccategory_root%7COffice%252C%2BPCs%2Ban...

http://www.argos.ie/static/Product/partNumber/5782000/c_1/1%7Ccategory_root%7COffice%252C%2BPCs%2Ban...

Hope this helps.

[library1]

Hi,

It's the 3G

[dalyer]

OK - thanks.

You should try the suggestions that I mentioned above.

If the SIM works in your old phone and not in the new one then you may need to go back to Argos with it.

It would be worth seeing if another 48 or other network SIM works in it first though.

Hope this helps.