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New number and new phone but my credit balance is €0.00

DeirdreB5178
Newcomer

‎12-05-2020 05:58 PM

I have the sim card already activated but cannot make or receive calls & SMS texts. My phone is a feature phone on a 2G connection and doesn't have internet cabilitites (which was the default setting for the phone anyway). Please help!

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4 REPLIES 4

dalyer
The Legend
The Legend

‎12-05-2020 07:06 PM

You mean you just joined 48?
Did you buy a membership?

https://community.48.ie/t5/The-Knowledgebase/Moving-to-new-Memberships/ta-p/53113

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎13-05-2020 12:59 AM

Did that help at all @DeirdreB5178?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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DeirdreB5178
Newcomer
In response to dalyer

‎13-05-2020 01:23 PM

I got in contact with the web chat support yesterday. I informed them of the problem and they sent me on the link to the gift shop where I bought the credit. I have now have it sorted 😄 Thank you!

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dalyer
The Legend
The Legend

‎13-05-2020 01:49 PM

Glad you got it sorted @DeirdreB5178.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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