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New number and new phone but my credit balance is €0.00

Newcomer
Posts: 2
‎12-05-2020 05:58 PM

I have the sim card already activated but cannot make or receive calls & SMS texts. My phone is a feature phone on a 2G connection and doesn't have internet cabilitites (which was the default setting for the phone anyway). Please help!

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Re: New number and new phone but my credit balance is €0.00

The Legend
Posts: 15,117
‎12-05-2020 07:06 PM
You mean you just joined 48?
Did you buy a membership?

https://community.48.ie/t5/The-Knowledgebase/Moving-to-new-Memberships/ta-p/53113

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: New number and new phone but my credit balance is €0.00

The Legend
Posts: 15,117
‎13-05-2020 12:59 AM
Did that help at all @DeirdreB5178?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: New number and new phone but my credit balance is €0.00

Newcomer
Posts: 2
‎13-05-2020 01:23 PM

I got in contact with the web chat support yesterday. I informed them of the problem and they sent me on the link to the gift shop where I bought the credit. I have now have it sorted Smiley Very Happy Thank you!

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Re: New number and new phone but my credit balance is €0.00

The Legend
Posts: 15,117
‎13-05-2020 01:49 PM
Glad you got it sorted @DeirdreB5178.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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