receiving calls while abraod

[kend805]

my don membership is paid till the end of the month.. i was able to receive calls yesterday but today i cant.. i can use my roaming texts.. shouldnt i be able to receive calls until my membership runs out?

[1amcn]

Hi

This is a process of elimination.

Can you make call's ?

What Country are you in?

Have you credit in your balance?


🙂

[kend805]

i could make calls but my minutes are gone the last week

i am in norway

had credit but its now gone.. it was used up last night but thats the first time it used credit since i got here

[dalyer · Accepted solution]

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@kend805 wrote:

i could make calls but my minutes are gone the last week

i am in norway

had credit but its now gone.. it was used up last night but thats the first time it used credit since i got here

---

Norway is not in the EU so I presume that the EU roaming texts/calls add-ons do not apply? But the price page is not that clear - it lists the EU roaming add-ons but does not explicitly list the countries that they apply to. However under standard EU roaming charges (that apply in the absence of an EU roaming add-on) it does list Norway.

http://www.48months.ie/boiler-plate/other-call-charges

If an EU roaming calls add-on does not apply to Norway (giving free incoming calls) then you need 8c/min to receive calls in Norway.

I suspect that you cannot receive calls because:

• You have an EU roaming calls add-on but it does not apply to Norway
• EU roaming calls add-on DOES apply to Norway but you don't have one
• You have no credit
  
  or
  
  
• There is some other technical problem in which case you need to contact support.

Hope this helps.

[1amcn]

As you suggested - you should still be able to receive call's since you have monthly membership.

See below:

EU Roaming -

EU roaming calls/text add-ons cover calls/texts to all international numbers and Irish numbers

You can buy more than one EU roaming add-on  in advance if you need more minutes and texts

You'll get a text when you have used up your roaming add-on allowances.

If you use up the 15 minutes you get with the EU roaming calls add-on you can still receive calls for free for the add-on month.

If you've used up the add-on allowances then your outgoing calls/texts will be charged from your credit balance.


🙂
 

[1amcn]

Hi Again.

This need's some attention from 48 support... log a ticket using the link below:

http://help.48months.ie/requests/new

Hopefully you will get sorted soon!


🙂