Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

re account

Anon
Not applicable

‎23-09-2014 06:35 AM

Hi its been 1 week now call my calls,are barred can I know why my membership has expired yesterday 22 Sept I top up for membership today 23 and still I don't have any service can I know why please as well I pay for internet access but cannot recieve any on my phone
0 Likes
1 REPLY 1

dalyer
The Legend
The Legend

‎23-09-2014 09:53 AM - edited ‎23-09-2014 09:55 AM

If you got barred for breaching the fair usage limits on your last membership and that has now expired then you need to contact 48 support to get them to lift the ban before your new membership will work.

 

How to get help

 

Once the bar is lifted and you have a data allowance but cannot get internet access then you need to ensure that you have configured your internet settings correctly. Try the online configurator, the Tweakker APN app from the Google Play Store (if on Android) or manual configuration. See here:

 

Internet Settings

http://community.48months.ie/t5/Need-Help/Internet-Settings/m-p/29589#M9569

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes