17-07-2013 11:38 AM
I get a message
"Youre not allowed to make this call. Go to your corner"
This happens when trying to dial out to ANY irish number, mobile or landline.
I have a fully paid up subscription until March 2014.
Can't understand this.
I have a ticket open and said I'll have a response in 48 hours. This has been on-going since last Saturday.
Any one got any ideas on how to fix this? Anyone had this issue before?
17-07-2013 05:53 PM
17-07-2013 05:58 PM
Regarding the usage limit?
I use the phone about 10-15mins per day. And I NEVER text.
I only have the original 10er per month deal with no internet and have never purchased an internet add-on.
If i was after breaching usage limits, surely the 48 guys would have just said rather than pass it onto the techie guys?
17-07-2013 08:08 PM
@frankiecarey wrote:Regarding the usage limit?
I use the phone about 10-15mins per day. And I NEVER text.
I only have the original 10er per month deal with no internet and have never purchased an internet add-on.
If i was after breaching usage limits, surely the 48 guys would have just said rather than pass it onto the techie guys?
Fair usage limits for the old €10 Standard membership are outlined here:
http://48months.ie/boiler-plate/terms#18
Did you get a proper reply from support or just a "holding" reply (e.g. we are looking into it)? If you got the latter then the possibility of having breached the fair usage limit may still exist. However I thought that you got notified by email or text if you breached the limits...
Hope this helps.
17-07-2013 08:14 PM
17-07-2013 08:22 PM
In that case probably not a breach of the fair usage limits as you say. But unfortunately we are guessing otherwise and it needs 48 suppport to clarify and, if necessary, fix the problem...
17-07-2013 08:24 PM
17-07-2013 08:58 PM
I agree - that's not good. I can only sympathise because I can't do much else for you. Sorry...
08-01-2014 09:12 AM
Wow, I was reading your post and it must have been a traumatic time for you. Did you get sorted eventually? Did they offer PTS counselling?
08-01-2014 09:46 AM
Absolutely shocking.
48 fixed it, but I was a week without the use of outbound calls and they couldn't explain what it was.
It happened again since then, and it took them 3/4 days to fix. All the while I had a 6 month membership paid in advance.
They refunded my membership and im back to one month at a time so that I can jump ship when this happens again without being down a load of cash.
12-01-2014 10:29 PM
Hi,
I get exacly the same message everytime i try to call someone!
I also have a nokia with no internet so maybe that has something to do with it?
Did you find a solution?