48 Community

Anon · ‎14-07-2014

Hi,
I am having a problem trying to top up or buy anything on the web page. When you click place order securely it just loads the page again. I need to get minutes now!! Anybody else having this problem?

dalyer · ‎14-07-2014

Are you doing this on your phone on a carrier data connection with no data allowance left?

If so then try wifi or from a computer.

It may be this known issue with online payments/purchases:

http://community.48months.ie/t5/Need-Help/Can-t-pay-by-card/m-p/27011#M8553

Otherwise you may need to contact 48 support for assistance:

How to get help

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎14-07-2014

Are you doing this on your phone on a carrier data connection with no data allowance left?

If so then try wifi or from a computer.

It may be this known issue with online payments/purchases:

http://community.48months.ie/t5/Need-Help/Can-t-pay-by-card/m-p/27011#M8553

Otherwise you may need to contact 48 support for assistance:

How to get help

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon · ‎20-07-2014

That worked! Thanks!

dalyer · ‎20-07-2014

Great - thanks for posting back to report that it worked.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

problem buying stuff