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jod93od · ‎26-02-2014

im not recieving any messages form my girlfriend and i have tryed change a few things on her phone but nothing seems to be working . I'm just wondering if there is a problem on my side. It doesent seem to be happening with any other contacts just her. she even got a new phone and stil no message are coming through form her. can you shine some light here please?

dalyer · ‎26-02-2014

Can she send texts to anybody else?

If not then it's probably her phone/configuration that is the problen.

If she can then you might need to log a support query to get 48 support to look into it at your end:

How to get help

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎26-02-2014

Can she send texts to anybody else?

If not then it's probably her phone/configuration that is the problen.

If she can then you might need to log a support query to get 48 support to look into it at your end:

How to get help

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

jod93od · ‎26-02-2014

she can send texts to others but just not me.

what should i change in the configuration of her phone.. its an iphone4s.

also can you link me to where i should log a support query please?

dalyer · ‎26-02-2014

What network is she on?

If she can send texts to others but just not you then it could be a problem at your/48's end and not her's. So best to log a support query.

The link that I posted above explains explains how to log a support query to get 48 support to look into this for you.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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not recieving texts